And because we know that a promise means nothing unless it’s actually delivered, we’re prepared to put our money where our mouth is with a unique money-back compensation pledge. We recognise the mutual value of building long-term loyalty and our service promise is designed to ensure we deliver the kind of service you can rely on and therefore encourage you to continue doing business with Eclipse. We genuinely aim to put you, our customer, first. In an industry generally beset by a poor reputation for customer care, the Eclipse (IP) Ltd Customer Service Charter aims to set new standards. We appreciate that many suppliers make similar service promises and if you’ve been let down in the past, you might consider everyone to be tarred with the same brush.
