The aim was to combine the expertise and personal service of the high street with the convenience of the internet. The company is part of the Hays Travel consortium which is the largest chain of independent agents in the UK. When Holidaysplease joined they were outside the top 100 agents and are now within the top 5. Like all reputable holiday companies it is ABTA registered and also an agent for ATOL protected tour operators. We employ the best advisers who are typically ex-travel agency managers or owners. On average each agent has booked over £5m worth of holidays in their career. Unlike call centres you even get the home/mobile numbers of these advisers so that you can receive great advice in the evenings and weekends. It also means you are not abandoned once you place your booking.
