Customer service and after-sales support is second-to-none. I’ve lost count of the number of times I’ve accidentally damaged my glasses over the years, and each time James has happily made minor (and some not-so-minor) repairs free of charge. One aspect I hadn’t fully appreciated until today is how sophisticated their state-of-the-art diagnostic equipment is. The Optometrist identified a potentially serious problem during my routine eye test 2 days ago, and immediately advised referral to an eye specialist. His initial diagnosis was today confirmed by a consultant ophthalmologist in a top private hospital — after having taken over 40 minutes to obtain lower resolution scans than those produced in a fraction of that on J Oliver Radley equipment. I wouldn’t go anywhere else, and can thoroughly recommend James and his expert team for their superb care and professional service.
