Finding a Cleaning Company You Can Trust

A reliable cleaning company can be genuinely useful — whether it's weekly domestic cleaning, end-of-tenancy deep cleans, or regular office cleaning. Quality varies considerably, and finding someone dependable takes more effort than just booking the cheapest option available.

Types of Cleaning Service and Typical Costs

• Regular domestic cleaning (per hour): £15 to £25 via agency; £12 to £18 for a self-employed cleaner
• One-off deep clean (3-bed house): £150 to £400
• End-of-tenancy cleaning (2-bed flat): £150 to £350
• End-of-tenancy (3-bed house): £200 to £500
• Office cleaning (per hour): £15 to £25

What to Look for in a Cleaning Company

• References from existing clients — ask for them and follow them up
• DBS (Disclosure and Barring Service) checks for all staff entering your home
• Public liability insurance — minimum £1 million
• Clear written terms covering cancellation, payment, and what happens if something is damaged

Agency vs Independent Cleaner

An agency employs cleaners, handles their taxes, replaces them when unavailable, and provides insurance cover. You pay more per hour but have less to manage. An independent cleaner typically costs less and may offer a more personal service, but continuity and insurance fall more on you to manage. For homes with children, valuables, or a complex routine, an agency's structure can be worth the premium.

Red Flags

• Unwilling to confirm DBS checks or provide references
• No written agreement before starting
• Cash only with no invoice
• Can't confirm public liability insurance

Questions to Ask Before Hiring

• Are your cleaners employed or self-employed?
• Do all cleaners have DBS checks?
• Who will actually clean my property — will it be the same person each time?
• What is your cancellation policy?
• What happens if I am not happy with the standard of the clean?